Allure Adorn – Shipping Policy

1. Processing Time

• All orders are processed within 1–3 business days.

• Orders are not dispatched on Sundays or public holidays.

2. Shipping Time

• Standard Shipping (India): 3–7 business days

• Express Shipping: 1–3 business days

• Delivery timelines may vary due to location, courier delays, or unforeseen circumstances.

3. Shipping Charges

• Free shipping on prepaid orders above ₹999.

• Orders below ₹999 may include a nominal shipping fee.

4. Cash on Delivery (COD)

• COD available for select pincodes.

• Additional handling charge may apply.

• COD orders require WhatsApp/SMS confirmation before dispatch.

5. Order Tracking

• Once shipped, customers will receive an email/SMS with tracking details.

• Orders can also be tracked through the “Track Order” page on our website.

6. Packaging & Safety

• All jewellery is shipped in premium, tamper-proof, secure packaging.

• Fragile items receive additional bubble-wrap and protection.

• Every piece is quality-checked before dispatch.

7. Delay in Delivery

Allure Adorn is not responsible for delays caused by:

• Weather issues

• Festival rush

• Logistic disruptions

• Incorrect address provided
  You will be kept informed of any delay.

8. Incorrect / Insufficient Address

If a parcel is returned due to:

• Wrong address

• Wrong phone number

• Customer unavailability

Re-shipping charges must be paid by the customer.

9. International Shipping

• Available to selected countries.

• Delivery timelines and charges depend on destination.

• Customs duty or import taxes must be paid by the customer.

10. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once shipped, cancellation is no longer possible.

11. Lost or Damaged Packages

• Customers must record a parcel opening/unboxing video for any dispute.

• Without video proof, requests cannot be processed.

• If the courier loses the parcel, a free replacement will be sent.

12. Delivery Attempts

• Courier will attempt delivery two times.

• After failed attempts, parcel returns to us and re-shipping charges apply.

13. Multiple Parcels

If products are unavailable in one warehouse, items may be shipped separately. Tracking will be provided for each parcel.